We often state that perfect patient care is our goal and you generally get no argument from anyone in healthcare that we would certainly aspire to perfection. The problem with expecting perfection is that often when human’s expectations are to be perfect, they won’t raise their hand if they make a mistake. This is so important to manage system reliability. The most reliable organizations in the world do not expect perfection in their systems or their humans. Highly reliable organizations start with understanding their limitations, and then building around those limitations in such a way that they reduce the likelihood of adversity. That is, to manage that unreliability to get closer to optimal results.
Again, we do want to strive for perfection, but we know that in this world perfection is not possible. The best we can do is to understand our limitations, perceive the risk around us, and then continuously work toward optimizing that reliability.
Scott Griffith, President of Outcome Engenuity, discusses the pursuit of perfection in the video below.