december, 2018

11dec(dec 11)8:00 am12(dec 12)4:00 pmNew York, NYHR Focused


11 (Tuesday) 8:00 am - 12 (Wednesday) 4:00 pm EST


Lenox Hill Hospital Einhorn Auditorium

131 E. 76th Street New York, NY 10021

Course Registration

REGISTER NOW $1,895 Per Attendee

Download Course Flyer


Event Details

Just Culture Certification Course

Outcome Engenuity is pleased to offer our Just Culture Training Certification Course. This course provides Just Culture training for leaders essential to driving cultural change. This course is designed to help organizations achieve better outcomes, pursue sustainable and positive culture change through learning and justice, and to reduce adverse events. The course takes an in-depth look at specific accountabilities of all levels of staff and leadership, the nature of duties owed by organizations to their staff, clients, regulators, investors and other organizational influences.

This is accomplished by developing in-house expertise in the 5 Skills and the Just Culture Algorithm™. Participants are provided with the tools and knowledge to lead cultural change and build effective socio-technical, justice and learning systems in their organizations.

The Just Culture Algorithm™ is the premier tool used to achieve both justice and accountability across industries worldwide. The course examines how this tool relates to key principles of systems engineering, social engineering, and individual human factors. Opportunities are provided throughout the course to apply the learning and explore how organizations can realize consistently better outcomes in support of organizational values.

In addition, all participants will receive a one year subscription to the Just Culture Assessment Tool (JCAT) and the Outcome Engenuity Academy. JCAT will help participants operationalize Just Culture in their organization and the Academy provides additional learning opportunities through online training modules and scenarios.


Hear how valuable it is to have Human Resources Leadership as part of your Certified Just Culture Champions team.

  • An understanding of how Just Culture principles apply across the organization
  • Skill in use of the Just Culture Algorithm™
  • Strategies for shaping culture from the HR office


HR leaders interested in Just Culture as a means to improve their effectiveness including:

  • Human Resources Senior Leadership
  • Human Resource Directors
  • Human Resources Business Partners
  • Other Leaders in Human Resources


To effectively implement Just Culture an organization needs a critical mass of internal champions who understand the concepts and tools at a greater-than introductory depth. It has been said that not everyone is a doctor, not everyone an astronaut not everyone a gymnast, but we are, indeed, all judges. Employees have deeply held beliefs about how their peers, and their managers, should be held accountable. The Just Culture model may be at odds with some of those beliefs. The workplace is just too complex, and currently beliefs too deeply held, to drive cultural change with just one day of training.

Scenarios will arise that test a manager’s skill, and resolve to manage in a different way. Perhaps it’s an at-risk behavior leading to harm, but with the recognition that many of the other staff are skipping the same safety task. Perhaps it’s the recognition that one group of employees is being held accountable to a standard when others are not. These are not easy scenarios to address.

An organization needs well-trained internal champions to make Just Culture concepts a reality. And that’s what the two-day certification course creates – certified culture changing champions.


Shuttle between hotel and Certification Course venue is not pre-arranged.
Please contact your hotel of choice to inquire if they offer shuttle services.



Courtyard by Marriott New York Manhattan/Upper East Side
410 E 92nd St.
New York, NY 10128
Approximately $180/night
1.4 miles from Course location
Map and Directions



Cambria Hotel & Suites, New York – Times Square
30 West 46th Street
New York,NY 10036
Approximately $220/night
2.2 miles from Course location
Map and Directions






Hilton Garden Inn New York/Manhattan-Midtown East
206 East 52nd Street
New York,NY 10022
Approximately $250/night
1.7 miles from Course location
Map and Directions



8:00 a.m. – 9:00 a.m.

  • Opening Keynote with Trina Cornet,
    “Lessons From Jamaica Hospital”
9:00 a.m. – 10:00 a.m.

  • Building a Learning Culture
    Accountability and Learning as Compatible
    All Conduct has a Cause
    Individual, Local, and Organizational
9:00 a.m. – 10:00 a.m.

  • Our Inescapable Fallibility
    Free Will: What Makes Us Human
    The Evening News: A Call for Justice
    Procedural Justice
    Due Process: Enterprise Wire
    The Just Culture Covenant
10:00 a.m. – 11:00 p.m.

  • Substantive Justice: Consequence
    Remedial Actions
    Coaching and Mentoring Conversations
    The Narrow Role of Sanction
    The Just Culture Covenant
10:00 a.m. – 12:00 p.m.

  • Substantive Justice: Duty
    The Natural Law: Palsgraf v. L.I. Railroad
    Outcome-based Duties
    Procedural Duties
    Values-based Duties
11:00 a.m. – 12:00 p.m.

  • The Just Culture Algorithm™
    Understanding the Algorithm
    Scenario Practice
12:00 p.m. – 1:00 p.m.

  • Lunch
12:00 p.m. – 1:00 p.m.

  • Lunch
1:00 p.m. – 3:00 p.m.

  • Substantive Justice: Breach
    To Err is Human: Morrisette v. U.S.
    High Culpability Conduct: Reckless,
    Knowledge, and Purpose
    Low-Culpability Conduct: Human Error
    and At-Risk Behavior
    Mission/Values Conflicts and Justifiable
    Off-hours Conduct and Workplace Protest
1:00 p.m. – 2:30 p.m.

  • Performance Evaluation
    Repetitive Errors and At-Risk Behaviors
    Are We the Sum of our Past Mistakes?
    Le Grande Jatte and the Body of Work
3:00 p.m. – 5:00 p.m.

  • Systems v. Choice: Whose Fault is It?
    Systems Shaping Behavior
    Managerial and Corporate Accountability
    The Regulatory, Legal, and Societal Influences
2:30 p.m. – 4:00 p.m.

  • Human Resource Leaders as the
    Champions of Workplace Justice
    Fostering a Principle-Driven Culture
    Fostering a Just Workplace Culture