december, 2018

12dec(dec 12)8:00 am13(dec 13)2:30 pmNewark, DEPhysician & Nurse Focus


12 (Wednesday) 8:00 am - 13 (Thursday) 2:30 pm EST


John A Ammon Medical Education Center, Christiana Hospital Campus

4755 Ogletown-Stanton Rd, Newark, DE 19718

Course Registration

REGISTER NOW $1,895 Per Attendee

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Event Details

Just Culture Certification Course

Outcome Engenuity is pleased to offer our Just Culture Training Certification Course. This course provides Just Culture training for leaders essential to driving cultural change. This course is designed to help organizations achieve better outcomes, pursue sustainable and positive culture change through learning and justice, and to reduce adverse events. The course takes an in-depth look at specific accountabilities of all levels of staff and leadership, the nature of duties owed by organizations to their staff, clients, regulators, investors and other organizational influences.

This is accomplished by developing in-house expertise in the 5 Skills and the Just Culture Algorithm™. Participants are provided with the tools and knowledge to lead cultural change and build effective socio-technical, justice and learning systems in their organizations.

The Just Culture Algorithm™ is the premier tool used to achieve both justice and accountability across industries worldwide. The course examines how this tool relates to key principles of systems engineering, social engineering, and individual human factors. Opportunities are provided throughout the course to apply the learning and explore how organizations can realize consistently better outcomes in support of organizational values.

In addition, all participants will receive a one year subscription to the Just Culture Assessment Tool (JCAT) and the Outcome Engenuity Academy. JCAT will help participants operationalize Just Culture in their organization and the Academy provides additional learning opportunities through online training modules and scenarios.


Watch this brief Just Culture video from a live training course.



  • Describe the five skills that lead to producing better outcomes
  • Identify the role of an organization’s mission and values
  • Define the factors of system design and good design strategies
  • Describe the principles of managing the three core behaviors
  • Describe the legal principles that provide the foundation for Just Culture
  • Define the role played by imposers and the tools they use
  • Identify the role of ‘the reasonable person standard’
  • Evaluate the role of the ‘natural’ law
  • Define and contrast outcome-based and procedure-based duties
  • Define and describe the three duties and how to identify breaches of those duties
  • Demonstrate proficiency using the Just Culture Algorithm™ through guided practice
  • Describe Just Culture implementation strategies


Leaders interested in Just Culture as a means to improve their effectiveness including:

  • Safety Officers
  • Human Resource Directors
  • Operations Directors
  • Risk Managers


To effectively implement Just Culture an organization needs a critical mass of internal champions who understand the concepts and tools at a greater-than introductory depth. It has been said that not everyone is a doctor, not everyone an astronaut not everyone a gymnast, but we are, indeed, all judges. Employees have deeply held beliefs about how their peers, and their managers, should be held accountable. The Just Culture model may be at odds with some of those beliefs. The workplace is just too complex, and currently beliefs too deeply held, to drive cultural change with just one day of training.

Scenarios will arise that test a manager’s skill, and resolve to manage in a different way. Perhaps it’s an at-risk behavior leading to harm, but with the recognition that many of the other staff are skipping the same safety task. Perhaps it’s the recognition that one group of employees is being held accountable to a standard when others are not. These are not easy scenarios to address.

An organization needs well-trained internal champions to make Just Culture concepts a reality. And that’s what the two-day certification course creates – certified culture changing champions.




This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Medical Society of Delaware and the Christiana Care Health System.


The Medical Society of Delaware designates this live continuing medical education activity for a maximum of 13.5 AMA PRA Category 1 Credit™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.


It is the policy of the Medical Society of Delaware to comply with the ACCME Standards for Commercial Support of Continuing Medical Education. In keeping with these standards, all faculty participating in Continuing Medical Education activities jointly provided by the Medical Society of Delaware are expected to disclose to the activity audience any real or apparent conflicts of interest related to the content of their presentation. Joint providership of CME by the Medical Society of Delaware in no way implies endorsement or recommendation of any product or services.

This activity is not supported by commercial funding.


Dr. Stephen


Shuttle between hotel and Certification Course venue is not pre-arranged.

Please contact your hotel of choice to inquire if they offer shuttle services.




Hilton Wilmington/Christiana
100 Continental Drive
Newark, DE 19713
Approximately $160/night
1.1 miles from Course location
Map and Directions



Sheraton Wilmington South Hotel
365 Airport Rd.
New Castle, DE
Approximately $200/night
4.2 miles from Course location
Map and Directions



Courtyard by Mariott Newark – University of Delaware
400 David Hollowell Dr.
Newark, DE 19716
Approximately $167/night
5.9 miles from Course location
Map and Directions






8:00 a.m. – 9:00 a.m.

  • Just Culture Overview & Core Set of Beliefs
8:00 a.m. – 12:00 a.m.

  • Just Culture Algorithm™ Practice Using Scenarios
9:00 a.m. – 10:00 a.m.

  • How System Design Influences Errors & Choices
12:00 p.m. – 1:00 p.m.

  • Lunch
10:00 a.m. – 12:00 p.m.

  • Human Behavior and Practice
1:00 p.m. – 1:30 p.m.

  • Just Culture and its Link to Societal and Corporate Initiatives
12:00 p.m. – 1:00 p.m.

  • Lunch
1:30 p.m. – 2:30 p.m.

  • Just Culture Implementation OverviewJust Culture Implementation Overview
1:00 p.m. – 2:00 p.m.

  • Learning Systems/Root Cause Analysis
2:00 – p.m. – 3:00 p.m.

  • The Three Core Duties & Breaches of Duty
3:00 p.m. – 4:00 p.m.

  • The Just Culture Algorithm™
4:00 p.m. – 5:00 p.m.

  • Just Culture Algorithm™ Practice