A Just Culture, an Accountable Culture, is a result as much as it is a set of management skills and tools that make it possible. The Outcome Engenuity model has consistently transformed organizational environments from the inside out. Everyone gets on the same page. Everyone is made aware of the companies’ values and how they are expected to make choices that protect them. Everyone is an active part of the plan and the solutions. Everyone is trained and held to achieve equal accountability.
Perhaps the best way to convey this is by explaining what an organization looks like that has integrated our accountability model into their way of doing business. This organization, like many others, has a mission. Its pursuits and reason for being are grounded in certain values it has determined are most important to it. Now imagine every employee protects those values by the choices they make and how they accomplish their duties.
Of course, what life tells us is that people not only can, but will, make mistakes. Sometimes these mistakes hurt others or cause harm to the company; aware of that, this company has designed a system that can catch those errors before they become critical. If they do become critical, they have designed recoveries to stop or reduce the bad outcome.
This organization has the Outcome Engenuity Workplace Accountability model, also known historically as Just Culture, which helps it to constantly improve its systems at the core because its employees feel safe to raise their hand when they see a mistake or made an error or bad choice so the system can be updated and improved to help catch those events. This is a company that learns from its mistakes and near misses. It’s efficient because its expectations are clear. Its stable because it’s always learning. It’s profitability is strengthened because it is more efficient, stable and the risks are proactively managed. Employee morale is high since every person is treated fairly and is empowered to do the best within their positions.
The foundation of our proven model is in managing three types of behavior, against three types of duties, within a framework of five skills upheld by the organizations leadership and staff. Click each item below to find out more:
Our model of workplace accountability identifies 3 types of behavioral choices that every person makes and needs to manage.
It holds its people accountable to one or more of those behavioral choices when they carry out three types of duties or expectations. These three duties are defined as:
These behaviors and duties are at the core of the 5 skills a company applies to make this transformation possible.
The Just Culture AlgorithmTM is our primary tool for understanding and categorizing the choices of those in our organization. With it, we can evaluate an event based on a set of duties inherent to the system in order to determine which of the three behaviors was most likely in play. This gives us the ability to address the event and the people involved in a constructive way rather than simply reacting to the outcome. It can also show us how multiple behaviors can be associated with a single event, so that we can evaluate each behavior separately in order to more effectively determine the root cause.
Company wide performance and organizational improvements, where equity, fairness and accountability live at the forefront, that is a Just Culture. For the sake of our staff, those we serve and ourselves, we all need it.
You can watch the 43 minute webinar video recording provided below. It is presented by one of our advisors, Ellen McDermott. In it she does a very good job of further introducing Just Culture in a simple and comprehensive way, while still diving into the questions you may have before moving further.
Watch the 20 minute What is Just Culture video by David Marx. Watch the Top 10 Questions – FAQ videos answered by David Marx, JD and CEO of Outcome Engenuity. Some of these questions answered are submitted by others going through the various stages of rolling out a Just Culture in their organizations. With every organization and every role of a given position being unique, the importance of certain Just Culture concepts may be emphasized accordingly. This is another option to consider with those as potential insights when watching those 10 videos.
Contact one of our wonderful Client Relations Specialists. You can call or email us with any questions at all. We always enjoy sharing the good news of Just Culture and learning about the needs of others and how we can connect the solutions for a custom fit for your organizational development.
Also consider reviewing “The Final Check“ or visit our website . Here you will see how we chronicled a hospitals use of Outcome Engenuity’s Just Culture principles and tools to solve a serious risk to its patients that kept occurring.
Review some of our training topics and supportive tools. With great care and consideration we have meticulously developed world class live certification courses, online training classes, a printed and electronic interactive version of the exclusive Outcome Engenuity Just Culture Algorithm™ an Organizational Benchmark Survey, analysis tool and more. Looking through some of those product and training descriptions may help you define some of the solutions of most interest to you right now.
Roll the dice and continue business as usual. Well we would call that At Risk behavior and we don’t recommend that. Doing nothing will potentially keep you from harvesting the organizational improvements that a Just Culture is proven to provide. You see the truth is we are all fallible humans who will make mistakes. We will drift into behaviors that don’t support the best values. We will hide the important information of an error if we continue to get punished for not being perfect. We will continue to lose precious profit and our resources will get tapped by bad outcomes and lack of performance. We hope you would decide to join the community of worldwide organizations which are living out the Just Culture everyday and are supporting each other in ways to make the world a better place to live. A more just and fair culture for us all.