HRO Certification Course


Everyone is talking about High Reliability Organizations,
particularly in the safety space. How can your organization become like an airline – with only one aircraft accident every 20-30 million flights? It’s remarkable.

Yet, there’s another side to the story. Airlines today still have an injury rate at more than double the national average. The bottom line – there is no such thing as a high reliability organization. There is no secret sauce to make an organization good at everything they do. Instead, there are only organizations that achieve greatness around the things that they value, and are willing to commit the time and resources to protect.

That’s why we call our course the “Highly Reliable Outcomes Certification Course.” It’s about more than mere hope or marketing spin that we can get to zero accidents, zero employee injuries, or zero unsatisfied customers. It’s about smart design. It’s about building a culture where each and every employee knows what we value as an organization. It’s about learning the skills to produce better results. And, it’s about doing it.

Better outcomes are available to most organizations. In our three-day course, we’ll give managers the practical tools to produce better outcomes. Taught by Outcome Engenuity CEO, David Marx, or OE Sr. Advisor, John Westphal, you get 50 years of experience in helping organizations, across industries, produce better results. From NASA to healthcare, from airlines to power generation – we’ve worked with the riskiest of industries to produce better outcomes. And we’ve also worked with the regulators of those industries – helping them be better regulatory agencies.

Dates & Locations

Filter Events

12sep - 14sep 128:00 amsep 14Outcome Engenuity Corporate OfficeMinneapolis, MNEvent Type :Highly Reliable Outcomes (HRO)


JohnWestphalCome join David and John for three days of HRO immersion. Learn skills that will make you a better manager. Like the Just Culture Certification Course, you’ll leave a different person. That’s our guarantee.






8:00am to 8:30am - Introduction and Overview
8:30am to 10:00am - Vision Zero versus ALARP
10:00am to 10:15am - Break
10:15am to 11:00am – HRO: Outcomes versus Organizations
11:00pm to 12:00pm - Systems and Tools: Complicated versus Complex
12:00 to 1:00pm - Lunch
1:00pm to 2:00pm – The Numbers Game
2:00pm to 3:00pm – Design Strategy
3:00pm to 3:15pm - Break
3:15pm to 5:00pm – Trajectories (Overview)


8:00am to 9:00am – Scope the Model
9:00am to 10:00am – Active Failures
10:00am to 10:15am - Break
10:15am to 11:00am – Outcomes
11:00am to 12:00pm – Defenses: Types
12:00pm to 1:00pm - Lunch
1:00pm to 3:00pm - Defenses: Dependencies
3:00pm to 3:15pm - Break
3:15pm to 4:00pm – Compliance Rates: Choices and Culture
4:00pm to 5:00pm - Compliance Rates: Hazards and Threats


8:00am to 9:00am - Hazards and Threats Exercises
9:00am to 10:00am – Human Factors
10:00am to 10:15am - Break
10:15am to 12:00pm - Precursors and Mitigations
12:00pm to 1:00pm - Lunch
1:00pm to 2:00pm - Learning Systems and Observations
2:00pm to 3:00pm - Cumulative Exercises
3:00pm to 3:15pm - Break
3:15pm to 4:30pm - Cumulative Exercises
4:30pm to 5:00pm – Course Wrap Up