HRO Certification Course

HRO-COURSE-HERO

Everyone is talking about High Reliability Organizations,
particularly in the safety space. How can your organization become like an airline – with only one aircraft accident every 20-30 million flights? It’s remarkable.

Yet, there’s another side to the story. Airlines today still have an injury rate at more than double the national average. The bottom line – there is no such thing as a high reliability organization. There is no secret sauce to make an organization good at everything they do. Instead, there are only organizations that achieve greatness around the things that they value, and are willing to commit the time and resources to protect.

That’s why we call our course the “Highly Reliable Outcomes Certification Course.” It’s about more than mere hope or marketing spin that we can get to zero accidents, zero employee injuries, or zero unsatisfied customers. It’s about smart design. It’s about building a culture where each and every employee knows what we value as an organization. It’s about learning the skills to produce better results. And, it’s about doing it.

Better outcomes are available to most organizations. In our three-day course, we’ll give managers the practical tools to produce better outcomes. Taught by Outcome Engenuity CEO, David Marx, or OE Sr. Advisor, John Westphal, you get 50 years of experience in helping organizations, across industries, produce better results. From NASA to healthcare, from airlines to power generation – we’ve worked with the riskiest of industries to produce better outcomes. And we’ve also worked with the regulators of those industries – helping them be better regulatory agencies.

Dates & Locations

Filter Events

25apr - 27apr 258:00 amapr 27Outcome Engenuity Corporate OfficeMinneapolis Metro AreaEvent Type :Highly Reliable Outcomes (HRO)

DavidMarx

JohnWestphalCome join David and John for three days of HRO immersion. Learn skills that will make you a better manager. Like the Just Culture Certification Course, you’ll leave a different person. That’s our guarantee.

 

 

 

AGENDA

DAY 1

8:00am to 8:30am - Highly Reliable Outcomes: An Introduction
8:30am to 10:00am - What is an HRO – Vision Zero?
10:00am to 10:15am - Break
10:15am to 12:00pm – Aviation and Six Sigma
12:00pm to 1:00pm - Break for Lunch
1:00pm to 2:00pm – The Numbers Game and Design Strategy
2:00pm to 3:00pm – Trajectories (The Errors Table)
3:00pm to 3:15pm - Break
3:15pm to 5:00pm – Trajectories (The Errors Table continued)

DAY 2

8:00am to 9:00am – Defense in Depth (Dependency)
9:00am to 10:00am – Dependency (Aircraft Engines)
10:00am to 10:15am - Break
10:15am to 10:45am – Error and Behavioral Dependency
10:45am to 11:15am – Choices and Culture
11:15am to 12:00pm – Hazard and Threat Avoidance
12:00pm to 1:00pm - Break for Lunch
1:00pm to 2:00pm - PIDA
2:00pm to 3:00pm – Trajectories (The Hazards and Threats Table)
3:00pm to 3:15pm - Break
3:15pm to 5:00pm – Trajectories (The Hazards and Threats Table continued)

DAY 3

8:00am to 9:00am - Trajectories (The Hazards and Threats Table continued)
9:00am to 10:00am – Human Factors
10:00am to 10:15am - Break
10:15am to 11:15am - Trajectories (The Precursors and Mitigation Table)
11:15am to 12:00pm - Trajectories (The Precursors and Mitigation Table continued)
12:00pm to 1:00pm - Break for Lunch
1:00pm to 3:00pm - Trajectories (Retained Instruments and Sponges)
3:00pm to 3:15pm - Break
3:15pm to 4:15pm - Trajectories (Patient Falls)
4:15pm to 5:00pm – Course Wrap Up –Creating Highly Reliable Outcomes