Workplace Accountability Champion Certification Course

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ALSO KNOWN AS THE JUST CULTURE CHAMPION CERTIFICATION COURSE

Outcome Engenuity is pleased to offer our Workplace Accountability (formerly known as Just Culture) Champion Certification Course. This course is designed to help organizations achieve better outcomes, pursue sustainable and positive culture change through learning and justice, and to reduce adverse events. We take an in-depth look at specific accountabilities of all levels of staff and leadership, the nature of duties owed by organizations to their staff and clients, regulators, investors and other organizational influences.

The Workplace Accountability Champion Certification Course is divided into three phases to provide the participants with rich and diverse learning experiences. These phases include online training, the Workplace Accountability (Just Culture) Certification Course, and a proficiency exam.  Each phase builds on the previous learning opportunity and provides the participant with additional knowledge, understanding and application of Just Culture principles.  All three phases are required for a participant to be formally recognized as a Workplace Accountability Certified Champion.

PHASE 1 - ONLINE TRAINING
Participants establish a foundation-level understanding of Just Culture principles through access to online training that is both self-paced and flexible for the adult learner. These online trainings aren’t mandatory; however, in order to get a participant better prepared, we highly recommend completing all of the following training prior to the Just Culture Certification Course. Throughout the course we will explore concepts and develop supporting skills in the following areas:

  • Just Culture for Managers -4 to 6 hour Online Course
  • Event Investigation -2 to 3 hour online course
  • Coaching and Mentoring -2 to 3 hour online course
  • The relationship between learning systems and justice

PHASE 2 - WORKPLACE ACCOUNTABILITY CERTIFICATION COURSE

This training is the facilitator-led classroom component of the course.  The course includes presentations, individual and group activities, coursework and homework. The following training products will be provided to each participant:

  • Workplace Accountability Certification Course Binder (which includes the facilitator’s slide deck)
  • Just Culture for Employer Algorithm™ v3.2
  • Just Culture for  Managers - Workbook
  • Event Investigation Toolkit
  • Coaching and Mentoring Action Guide
  • Just Culture Overview - Booklet

Dates & Locations

Filter Events

21mar - 23mar 218:00 ammar 23Community Blood Center of the CarolinasCharlotte, NCEvent Type :Workplace Accountability

2may - 4may 28:00 ammay 4COPICDenver, COEvent Type :Workplace Accountability

10may - 12may 108:00 ammay 12South Carolina Hospital AssociationFlorence, SCEvent Type :Workplace Accountability

11jul - 13jul 118:00 amjul 13Outcome Engenuity Corporate OfficeMinneapolis Metro AreaEvent Type :Workplace Accountability

What does a Just Culture organization look like? Watch this video to learn more.

PHASE 3 - PROFICIENCY EXAM

The Certification Proficiency Exam is mandatory for participants seeking Certification as a Workplace Accountability Champion. The exam is a 50 question multiple choice assessment which tests the participant’s knowledge and proficiency in Workplace Accountability principles and the use of the Just Culture Algorithm™. A link to the online multiple choice exam will be emailed to participants (via the email provided at registration) on the last day of the Certification Course. The exam should be submitted online within 60 days of the Certification Course conclusion. The passing score is 80%.

If a participant scores below 80%, he/she will be sent a link within 7–10 days of his/her original test completion to retake the proficiency exam.

Upon completion of these steps you will be considered certified, becoming a Workplace Accountability Champion. You will then receive access to the Just Culture Champions Forum. This provides Champions with ongoing resources and learning support tools to sustain their personal and professional development, as well as a forum for sharing organizational experiences and Workplace Accountability best practices. You will also receive a personalized crystal “Workplace Accountability Certification” plaque in the mail to commemorate your achievement.

Why does it take three days to learn the Just Culture?

Customers have asked the question. A manager can learn to walk through the Algorithm in a matter of hours. A manager can learn to build a rudimentary cause and effect diagram in an hour. A manager can receive an introduction to human factors in an hour or two. In total, a manager will generally spend a day learning about accountability and what it looks like. Those managers will feel a bit overwhelmed by the day’s learning, some from the complexity of the tools, some from the foreign nature of the ideas as compared to what organizations typically do today.

It’s material that cannot be condensed into an eight-hour managerial course. Every organization that chooses to implement Workplace Accountability will need a critical mass of internal champions who understand the concepts and tools at a greater-than introductory depth. It has been said that not everyone is a doctor, not everyone an astronaut not everyone a gymnast, but we are, indeed, all judges. Employees have deeply held beliefs about how their peers, and their managers, should be held accountable. The Workplace Accountability model will likely be at odds with many of those beliefs. The workplace is just too complex, and currently beliefs too deeply held, to create a culture change through one day of manager’s training.

Scenarios will arise that will test a manager’s skill, and a manager’s resolve to manage in a different way. Perhaps it’s an at-risk behavior leading to harm, but with the recognition that many of the other staff are skipping the same safety task. Perhaps it’s the recognition that one group of employees is being held accountable to a standard when others are not. These are not easy scenarios to address.

An organization needs well-trained internal champions to make Just Culture concepts a reality. And that’s what the three-day certification course creates – certified culture changing champions.

DAY 1 (8 AM – 5 PM)

  • The Downside of Life - Producing Undesired Outcomes
  • Introduction to the Five Skills
  • Life, Liberty and the Pursuit of Happiness
  • Our Shared Fallibility – Intention and Consequences
  • Lunch (12pm – 1pm)
  • Introduction to the Three Behaviors
  • Legal Case: Palsgraf v. The Long Island Railroad
  • Levels of Culpability – What the Law Can Teach Us
  • Where to Draw the Disciplinary Line?
  • Legal Case: U.S. v. Morissette

DAY 2 (8 AM – 5 PM)

  • Imposers and their Tools
  • Outcome-Based Duties
  • Procedure-Based Duties
  • Risk-Based Duties
  • Lunch (12pm-1pm)
  • Learning Systems – Event Investigations and Causal Mapping
  • Coaching and Mentoring
  • The Reasonable Person Standard
  • The Duty to Save
  • Introduction to the Just Culture Algorithm™
  • Homework Practice Exercises

DAY 3 (8 AM – 4 PM)

  • Classroom Practice in the Just Culture Algorithm™
  • Lunch (12pm-1pm)
  • Just Culture Algorithm Q&A
  • The Big Event
  • The Five Skills Revisited – Fitting the Pieces Together
  • Just Culture Integration Planning
  • The Path Forward